Retail Return Requests

Contact True North Trading within 14 calendar days of delivery to request a return authorization. Eligible products must be unopened, unused, in their original packaging and in resalable condition.

Items That Cannot Be Returned

Opened food, beverage, personal-care and hygiene products are not returnable unless they arrived damaged, defective or incorrect. Final-sale, clearance and specially ordered items may also be excluded.

Damaged or Incorrect Products

Report damaged, defective or incorrect products within five calendar days of delivery. Include the order number, a description of the issue and photographs of the item and shipping package.

Return Shipping and Refund Timing

Return authorization is required before sending any product back. Original shipping charges are not refundable, and return shipping is the customer’s responsibility unless True North Trading shipped an incorrect or defective item. Approved refunds are generally issued to the original payment method within 5–10 business days after inspection.

Commercial Orders

Wholesale, retailer and distributor returns are governed by the applicable quotation, purchase order, supplier agreement or distribution agreement.

Contact

True North Trading, LLC · Doral, Florida · info@truenorthtrading.net · +1 (786) 361-7592